 Reduce
Records Costs and Secure Customer Data
Retail is the second-largest industry in the United
States both in number of establishments and number of employees.
Plunkett Research says it generates an estimated $3.8 trillion in annual
sales (excluding food services). Today’s retailers are focused on
developing a strong customer base, building customer loyalty and
protecting customer information.
The Retail Market
| In identifying corporate efficiency obstacles, 34%
of retailers said inadequate data management systems are to blame.
In fact, retailers across vertical segments prove that aggressive IT
investments centered on consumer-centric merchandising and seamless
cross-channel operations are critical ingredients to effectively
sense, shape and fulfill customer demand, according to the National
Retail Federation and AMR Research. |
The amount of data needed to plan and operate a retail business,
coupled with the growing use of the internet as a retail channel, make
information technology and document management invaluable. Retailers no
longer debate whether technology is needed; instead, they ask themselves
which technology system will give them the best return on investment.
Digitech Systems provides affordable,
easy-to-implement Enterprise Content
Management (ECM) that enables retailers to:
- Increase process efficiency to improve
customer service and business value.
- Reduce records management costs to gain a competitive advantage.
- Protect customer information and enhance compliance with credit
card security standards.
| A Javelin Strategy & Research buyer behavior study
says 85% of consumers would be likely to increase their shopping at
a store if they knew it was a leader in devoting resources and
technology to protecting its customers’ personal credit and/or debit
card account information. |
Automated Processes Improve Customer Service and Business Value
Large retail chains and superstores have changed the retail playing
field and continue to drive less effective retailers out of business. As
a result, retailers must maximize operational efficiency to step up the
value of their services and gain a competitive edge.
PaperVision® Enterprise, the
on-premise ECM product suite, can be the first step toward boosting
productivity and serving customers quickly.
- Automated document routing accelerates
order processing and speeds customer service.
- Email messages can kick off an
automated workflow process and enhance operational efficiency for
online retailers and those who do business via email.
- Point-and-click integration
connects the ECM system to accounting or inventory software for faster
payment processing and invoicing.
- Automated data backups simplify
disaster recovery and ensure store records are available after a
disruptive event.
ECM Offers Cost-Effective Document Management
|
“ We can respond to customers more quickly—in
most instances, while they are still on the phone. From an
operational efficiency and customer service prospective, our return
on investment has been instantaneous! Plus, we expect to save more
than $45,000 in the first year with PaperVision Enterprise. We
couldn’t be happier.”
- Kyle Smith, Special Projects
Manager, CAPCO Tile & Stone |
Retailers must keep tight control over transactions, contracts,
employee records, accounting documents and inventory reports. With
increasing competition and escalating operational expenses, gross
margins are dependant upon information management that continually seeks
to reduce costs. Whether retailers use
PaperVision Enterprise, the on-premise ECM system, or
ImageSiloSM,
the on-demand ECM service, both product suites can reduce document
management costs and enable retailers to pass savings to customers.
- One centralized information system simplifies management and
provides secure access for multiple store locations or franchisees.
- As an outsourced service, ImageSilo
enables retailers to achieve high return on investment because it
allows them to trade high capital costs for low monthly operating
expenses and requires no costly initial investment in hardware,
software or IT personnel.
- Email management saves time by
utilizing indexes to search for archived email messages.
- Unlimited electronic distribution reduces costs, such as printing,
faxing and postage.
Key Features
- On-demand or on-premise, Digitech Systems
allows retailers to maintain a single information system, and
provide secure online access to multiple store locations and
franchisees.
- Outsourcing ECM services enables
retailers to trade high capital costs for low monthly operating
expenses.
- Automated document routing accelerates
order processing and speeds customer service.
- Extensive security controls safeguard
customer information and hide credit card numbers from
unauthorized users.
|
Extensive Security Protects Customer Information
Credit card information breaches have tarnished the reputation of the
industry. Safeguarding customer information has never been more
important or so difficult for retailers. The Payment Card Industry Data
Security Standard is designed to help retailers protect their customers’
credit card information. Digitech Systems’ ECM
technology can help retailers defend stored customer data and
maintain compliant practices.
- Multiple security levels limit
information access and control users’ abilities to view and share
sensitive customer information stored in the ECM system.
- Redaction protects credit card numbers within a record by making
them invisible to specified users.
- 256-bit AES encryption can shield customer information both during
transmission and when stored to ensure data protection.
- Enhanced auditing maintains a record for every document operation
a store employee performs and assures system accountability.
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