 Enhance
Productivity and Customer Service
Insurance is the fifth largest industry in the U.S.,
consisting mainly of insurance carriers or agencies that provide
protection against financial losses resulting from a variety of perils.
It generated almost $1.4 trillion in revenues in 2002, according to
Forrester Research. The U.S. Department of Labor says today’s insurance
agencies leverage computers and direct links to information databases
for rapid communications and enhanced productivity.
The Insurance Market
| Forrester Research studies show the highest IT
priority in the insurance industry will be efficiency. ...
Underpinning these changes will continue to be a drive toward the
internal integration of systems, usage of services firms for
transformation and a greater focus on process standardization. |
The abilities to improve service quality, enhance employee
efficiency, reduce document management costs and tighten information
security are top priorities for insurers. Technology that aids them in
maintaining a secure, yet accessible records management system and
accelerating business processes is highly valuable. Insurers invest in
Digitech Systems’ Enterprise Content Management
(ECM) technology because it enables them to:
- Enhance productivity for improved customer service.
- Standardize processes and automate systems to save money and time.
- Improve security for information reliability.
ECM Improves Productivity and Customer Service
Insurance companies must manage various, paper-based procedures, and
sometimes handle thousands of claims in a single day. Processing
insurance applications and claims can require multiple handoffs and may
take weeks to complete. ImageSiloSM,
the on-demand ECM service, and PaperVision®
Enterprise, the on-premise ECM product suite, can help insurers
manage and accelerate processes for improved employee productivity and
customer service.
- A centralized information system enables insurance carriers to
instantly retrieve all documents related to a policy or claim, which
allows them to service their customers while they are still on the
phone.
- Point-and-click integration links
the ECM system with existing applications and insurance databasesto
speed up existing processes for sales agents and adjusters.
- Email management maintains a
historical record of all messages and enables agents to verify
communications with clients and providers.
- On-demand ECM can allow customers with
system login privileges to securely access their own account and
billing information online.
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“We love the PaperVision Enterprise system. It
is easy to use and has drastically simplified our record-keeping
policies and practices. We don’t spend time on file maintenance
anymore. The system does it all, while allowing us to focus on our
customers and grow our business.”
- Keith Oufnac, Director of
Information Systems
Eustis Insurance |
Automated Systems Save Money and Time
Creating uniform systems and developing voluntary standards are
growing industry trends that assist companies in standardizing practices
to reduce costs and improve efficiency. Digitech Systems ECM technology
offers cost-effective systems that help companies control and automate
processes for consistent document management.
- Capture and indexing capabilities
require fewer manual processes to convert paper or handwritten
documents into searchable images.
- Workflow automatically routes policies
and claim forms through customized procedural steps, allowing managers
to streamline operations and monitor work progress or claim status.
- Email messages can initiate a
workflow process to reduce delays and quickly turn email attachments
into action items.
- As an outsourced service, on-demand
ECM does not require expensive storage hardware, consume capital
resources or burden IT personnel.
Key Features
- A centralized information system allows
carriers to quickly search and retrieve all documents related to a
policy.
- Workflow automatically routes policies
and claims through customized procedural steps.
- Configurable security policies control
document access and restrict agents’ abilities to view, change and
share documents.
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Information Security Improves Privacy and Control
Information security is a top concern in the insurance industry.
Priorities for managers include maintaining the security of customers’
sensitive information and ensuring information availability. Digitech
Systems provides solutions that safeguard information, assure
information accessibility and enable managers to securely share
documents with agents.
- Configurable security policies control document access and
restrict agents’ abilities to view, change and share documents.
- Redaction hides sensitive information within a policy or claim to
maintain customer confidentiality while making documents available for
use.
- 256-bit AES data encryption can occur both during transmission and
when stored, so insurance documents remain secure throughout the
entire process.
- Extensive audit trails track policy history, system activity and
information disclosures.
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